Privacy Policy

This Privacy Policy describes how Curated Surroundings (“we”, “us”, or “our”), operated by Kara Mort and based in San Francisco Bay Area · Novato, California, collects, uses, and protects information when you visit this website, submit an inquiry, or use related account features.

1. Information we collect

We may collect:

• Contact and inquiry details you submit (such as name, email address, phone number, service preferences, project details, and message content)
• Optional photos or files you upload in connection with a service inquiry or project
• Account registration details if you create an account (such as name, email, and authentication credentials)
• Basic technical and usage data, such as browser type, device information, approximate location derived from network signals, pages visited, and similar analytics events

2. How we use information

We use information to:

• Respond to inquiries and provide decluttering, organizing, packing, and related services
• Operate, secure, and improve this website and any client or staff portal features
• Communicate with you about your request, appointments, or account
• Meet legal, accounting, or security obligations

We do not sell personal information.

3. Cookies and similar technologies

We use cookies and similar technologies that are needed for the site to function, including essential session cookies that keep you signed in to account or portal features. We may also use analytics tools (including Vercel Analytics or similar privacy-conscious analytics) to understand how the site is used and to improve performance and content. These tools generally collect aggregated or limited technical data rather than marketing profiles.

You can control cookies through your browser settings. Disabling essential cookies may prevent sign-in or other features from working correctly.

4. How we share information

We may share information with service providers who help us operate the website, host data, send email, process payments, or provide analytics — only as needed to perform those services. We may also disclose information if required by law, to protect our rights or safety, or in connection with a business transfer. We do not sell personal information for monetary consideration.

5. Retention

We keep personal information only as long as needed for the purposes described above, including responding to inquiries, providing services, maintaining accounts, and meeting legal or business record requirements. When information is no longer needed, we delete or de-identify it when reasonably practicable.

6. Security

We take reasonable administrative, technical, and organizational measures to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your privacy rights

Depending on where you live, you may have rights to request access to, correction of, or deletion of personal information we hold about you, or to ask us to limit certain processing. California residents may also have rights under applicable California privacy laws regarding access, deletion, and information about how personal information is collected and used.

To exercise these rights, contact us using the details below. We may need to verify your identity before fulfilling a request.

8. Children’s privacy

This website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us so we can delete it.

9. Third-party links

Our website may link to third-party sites or services (for example social networks). Their privacy practices are governed by their own policies, not this one.

10. Changes to this policy

We may update this Privacy Policy from time to time. The date at the top of this page is the latest revision date. Continued use of the website after an update constitutes notice that the revised policy applies.

11. Contact

Questions about privacy or this policy: curatedsurroundings@gmail.com · (330) 540-6722 · Curated Surroundings, San Francisco Bay Area · Novato, California